AS
Allister S

1 reviews | Active since Mar 2015

15 Apr 2026, 19:31

THEY CAN'T GET IT RIGHT!!!

I have now visited another Vodacom branch, this time is went worse. I was simply told that I can not be assisted and must now go to Vodaworld in Midrand, what king of absurd request is that. This is my 4th complaint and I will continue till my request is sorted out as per what they keep telling me.

I do not have the capacity to be wasting any more time in store in with *********** staff, why don't you fire Tobi your chatbot too cause that is another useless system that gets me no where.

For how long will I still be inconvenienced, from sending back routers to writing several HelloPeter complaints. This network should just close it's doors. So many complaints here that it's weird that your doors are still open, **** service is like your thing!

Well now I am again online with some human agent, doing cartwheels to get my service back up. I HAVE SPENT A RIDICULOUS AMOUNT OF MONEY ON DATA TO GET BY BUT YOU TOOK YOUR MONEY FOR A SERVICE I AM NOT ENJOYING WELLDONE ON BEING THE WORST NETWORK OUT THERE!!!!

0
Replies (4)
Vodacom
Vodacom's reply16 Apr 2026, 08:37
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

AS
Allister S's update16 Apr 2026, 08:39
Reviewer Update
Now they reply in private, this is clearly not going my way
Vodacom
Vodacom's reply16 Apr 2026, 09:21
Official
 Good day  We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query.  We apologize for the inconvenience and appreciate your patience.  Vodacom Consumer Website Team 

Best regards,

AS
Allister S's update17 Apr 2026, 10:42
Reviewer Update
Again this response has brought me no joy, still no contact. I was **** to by another customer care agent on feedback. This is ridiculous