They broke my Phone and its sunday 2 weeks later

We bought a new phone, and took it to the shop to transefer data from the old phone to the new. our sim card was to big and we had to buy another card and do a sim swap. we asked the attendand to put in the card and he took a paper clip and opened the card holder on the phone, and damaged the card holder. this is now nearly 2 weeks later and they keep on telling me they are waiting for parts? Really? 2 weeks later, and then Michelle the shop manager said we broke the phone, and now suddenly there camaras is not working? THis is unexceptable service from Vodacom. we need this phone for we are going to Rustenburg next week and WHAT THEN?