tT
thembisoci T

1 reviews | Active since Nov 2016

09 Nov 2016, 09:15

THEY BILL ME R11000 AND SEND ME FROM PILLAR TO POST WHEN I ASK FOR THE ITEMISED BILLING

<p>Vodacom has been abusing me after using them for more than 10 years!! They first block my phone without ever having informed me of excessive data usage - when i call to ask for an itemised billing, I am not assisted because the case is taken to legal and I cannot get an itemised billing. </p> <p> </p> <p>Noone wants me to see how a phone that usually charges R1000 is now immediately on R11,000. </p> <p> </p> <p>I want my billing please and after that I want a cancellation penalty so I can eft that and be out. Thanks,</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team