1 reviews | Active since May 2017

15 May 2017, 11:07

They are useless!!!

<p>So they tell me to pay the outstanding fee for the debit order date they chanced after 3 years , and the extra R100 for the reverse of the debit order witch were all there fault because they made the changes. Payed all the money that was oued on 14 may sunday, and they told us that the phone will be on at 15;00 on that same day. And you just wont believe it, I am still waiting for my phone to work, and they wont talk to me because the contract is on my mothers name, and she wont be able to phone them till tonight at 21;00. I have been with vodacom for 13 years and i will never take out another contract with them useless bodys around.</p>

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Replies (3)
Vodacom
Vodacom's reply15 May 2017, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update15 May 2017, 14:38
Reviewer Update

So now they are goeiing to try and make contact to me with the number that is cut off?

Vodacom
Vodacom's reply15 May 2017, 14:41
Official

Dear Gerhard van Wyk,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

I've responded to you via email with feedback.

Regards,

UW

Best regards,