SS
Shelly-Ann Struwig

1 reviews | Active since Oct 2017

18 Oct 2017, 14:00

THEY ARE CHARGING ME FOR A CONTRACT THAT I CANCELLED!!!

Vodacom is so unbelievable!!! I had 2 contracts, after the 24 months, i renewed the one & cancelled the other. Surprise Surprise, they renewed both. I have called the numerous times to cancel the contract that I AM STILL PAYING FOR. They keep on saying that they are going to get back to me within 2 days but I have not received any response from them. I’m sick & tired of calling them to BEG them to cancel an account which was meant to be cancelled in the first place!!! I go into the store & they tell me to call... I do call and they tell me to wait 2 days. What else can I do?

0
Replies (3)
Vodacom
Vodacom's reply18 Oct 2017, 14:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

SS
Shelly-Ann Struwig's update18 Oct 2017, 15:31
Reviewer Update
No one has contacted me yet. Are they actually going to contact me or is this just a email sent to all Customers?
Vodacom
Vodacom's reply19 Oct 2017, 14:02
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian