They are breaking conduct and approving a sim swop without my permission

They are breaking conduct and approving a sim swop without my permission.This is against the popia act and then they tell me I need to fix it at my own cost!Management team Agness Mgwena and Tshepiso Mokgoro says it is my problem.They don’t care about losing a customer that is paying more than R4000pm.I am without a phone the weekend and then I need to go to Vodacom and pay to keep my number for their mess up!How do they have a management team that says I need to sort it out and I can phone back tomorrow to see If I can keep my number.I have been a Vodacom customer for 15 years but it scares me that someone can go into my account and authorise this, and if I ask management for the recording then they say they can’t share the recording and that the person that requested this must have answered ALL the security questions, so now VODACOM is saying I am sharing my personal details but they can’t share the recording?I will be moving all my accounts over to MTN.