EG
Eben G

1 reviews | Active since Sept 2015

03 Sept 2015, 18:21

They are billing me for data while having a bundle

Last month I received a bill of R1766.59 from Vodacom because of data that I apparently used (out of bundle rates), but I did buy extra bundles as soon as it ran out, that never came through and most of it happened while I was asleep. (My apps only update on wifi btw)<br> <br> Currently (3 September) my bill is standing on R1391.44 (in counting), while I still have 799.11MB left on my data bundle. I called Vodacom customer care twice about this query, but they cannot help me. What do I do??<br> <br> (I have a Smart S contract with Vodacom with extra data of 1GB)

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2015, 12:53
Official
Hello ebeng,

Thank you for making us aware of your complaint.

A consultant will review and make contact with you to assist.

Kindest Regards
Consumer Website Team

Best regards,