They all are just telling you what you want to hear but not doing the actual work

They all are just telling you what you want to hear but not doing the actual work. Samuel will tell you one thing, Samantha will tell you the total opposite and Siya will come and say everything is in order. Why are your consultants always have different stories regarding the same matter? This is always the case when i phone vodacom. The whole bunch of them need refresher training.