JS
Jaco S

1 reviews | Active since Sept 2015

07 Mar 2024, 15:59

THEY ACT AS BULLIES, ****MERS AND *****STERS

They called us. Offered migration of packages because we are valued clients and they have re-looked their packages. More value at the same price!! It was made clear by the agent that there will no increase. Cost was never explained. At the end of the call we accepted the terms and conditions as was discussed - MIGRATION: MORE VALUE AT THE SAME PRICE. NEVER WAS AN INCREASE IN PRICES MENTIONED for our packages. Now we get a call from the admin department saying they will move us back wef 1 April however we are responsible for the bill this month which shows the increased amount. I understand their reasoning, however, WE WERE ****MED INTO ACCEPTING THE MIGRATIONS. Is this not *****? They just bully their way to the top.....being the largest provider....yes, and also the most *****ed.....

0
Replies (1)
Vodacom
Vodacom's reply08 Mar 2024, 07:30
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team