These people have been wasting my time!

I have an account with Vodacom under my father's name. <br> I took an upgrade last year in September 2015 and opted for the iphone 4s. in exactly 7 days I was back to the branch due to experiencing problems with my phone, I logged it in and the entire time I kept contacting them for feedback but was getting nothing. By this time it was already approaching November. <br> <br> I was fed up and finally went to the branch when only then did they tell me that the phone was faulty and that they cannot replace the iphone due to it phasing out and that I had to pick a different phone of the same value. so I opted to reverse the upgrade.<br> the manager was extremely rude to me telling me he was doing me a favour! I am the customer and ive been patient with this matter and the Manager basically tells me where to get off?!<br> <br> December time arrives and they ask for my Father's ID to be able to reverse the upgrade, I sent it and still nothing. I kept emailing Leeroy the consultant handling the case and I got nothing!<br> Now Saturday 24 January 2016 I went to branch and was told Leeroy resigned and STILL my case is pending!<br> this is unacceptable! it has been 4 months! <br> <br> Terrible Service and Rude Managers