These people are *******

<p>I went to bed last night with a little more that 500 megs from a 1gig bundle that I bought, together with a airtime balance of R130 or so... however this morning when I woke up I received a SMS notification saying my account had 0 megs and R 0 airtime.</p> <p> </p> <p>The first time I contacted customer care the line sent me in a loop. The second time I called I spoke to a Lungi, whom I asked to call back while I confirm my security questions. He promised to call me back. He didn't...</p> <p> </p> <p>The third time I called, I spoke to a Kgalalelo. What a horrible experience. She started arguing with me over the phone, instead of being of help. She was rude and of no genuine help. Worse Vodacom didn't let me fill out my response to their service quality rating, because they know I will skew their satisfaction results...</p> <p> </p> <p>Vodacom had a statement prepped for exactly where my airtime went for things that don't even make sense. Things I can categorically state I didn't do. Something's on the statement I have no idea how to do. Other things I had no idea vodacom could actually do( request power hour, data bundles and make calls) on my behalf to justify airtime disappearing. All this while I was asleep, and while I have no need for internet because I have uncapped wifi at home...</p> <p> </p> <p>They promised to restore my data, but nothing. They haven't done so...</p> <p> </p> <p>They tired to log a complaint with the reference number 1- ********** ********** . Nothing has come from this...</p> <p> </p> <p>All this after a total of 5 gigs disappeared from my mothers account last month. I asked the same lady to have a look. She brushed me off saying she can't see anything... It has to reflect, they took the money for the data!</p> <p> </p> <p>When we ask for assistance they just brush our requests to the side because they know they own the market.</p> <p> </p> <p>These people are honestly ******* who don't care...</p> <p> </p> <p>What amazes me most however is thier ability to ***** the airtime and then use a statement to justify why it's gone...</p> <p> </p> <p>I will be taking this forward to the ombudsman because how many South Africans subscribe to the network and don't notice a R5 missing, a R2 missing. All while vodacom is *****ing from their subscribers. Those R5's and R2's add up, and they're never given back to the people whom they are ****** from...</p>