1 reviews | Active since Oct 2015
These nightmare doesnt end.
<p>I thought this nightmare was over when Rashieda from Vodacom in December 2016, send me a mail to confirm that my account has been credited and cleared, but nooooo until I decided to request a credit report from those credit bureau this month (April 2017), apparently I have an due account/ amount which is due for more than 90 days as at march 2017, starting from December 2016 (30 days overdue)</p> <p>Firstly, they decided to list me while I m still disputing the amount due, But the National credit act section 129 has a different approach. AND definitely VODACOM decided to do its own thing as usual.</p> <p>Second: I send a mail to Rashieda on the 06 April 2017 and reply and says, they will process the last credit, I don’t know what does that mean but clear it doesn’t say anything about my credit record at the bureau. After few mails, he/ she said I must call bureau and sort it out with them. Some people.</p> <p> </p> <p>Lastly: My compliant with Transunion is invalid because they dont have any credible evidence to support my complaint. Statement from vodacom shows that i still owe them.</p> <p> </p> <p>My biggest questions:</p> <p>- Why is that easy for services/ credit providers to report you at the bureau, they just do it willy nilly. KE KO MME GAMPONE.</p> <p>- If they incorrectly reported me at bureau, why should I have to deal with bureau to clear my name?</p> <p>- If its “my credit report/ record” why don’t I have any say or at least be informed what has been report.</p> <p> </p> <p>Do vodacom understand what does clean Credit record mean to us as blacks "Prevoius Disadvantage Individual" let me break down for them.</p> <p> </p> <p>If I apply for a job, companies do background check including credit checks and see that my vodacom account is still overdue for that long, that means I can’t handle my finance how will I handle their finance. Are we previously disadvantage or we are still disadvantage.</p> <p> </p> <p>If I apply for a study loan for my sister (She is in matric this year), credit providers will do credit checks and see your overdue account and decline my application. Are we previously disadvantage or we are still disadvantage.</p> <p> </p> <p>If I apply for clothing store account to buy clothes for my brother’s kids, that application will be declined because of your overdue account. Are we previously disadvantage or we are still disadvantage.</p> <p>I can mention a few, business loans, personal loans, and etc.. you know ... BLACK TAX.</p> <p> </p> <p>Most of us as black people we don’t have capital, money laying around or trust funds, to deal such necessities in life.. We rely on this Credit providers to fill those gabs and if those gabs are not fill and access to facilities then I m not previously disadvantage but I m currently disadvantages.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We understand your concerns and can confirm that there is no money due on your account. We have requested that the Legal Team liaise with the Credit bureau in order to update your status.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
We understand your concerns and can confirm that there is no money due on your account. We have requested that the Legal Team liaise with the Credit bureau in order to update your status.
Kind regards
RJ
Vodacom Consumer Website Team
