OV
ODETTE V

1 reviews | Active since Oct 2011

31 Oct 2016, 09:03

THERES NOT A SINGLE PERSON IN THE WHOLE OF VODACOM WHO CAN ASSIST ME IN SORTING OUT THE MISTAKE THAT VODACOM MADE!!!!

<p>THIS THING WITH VODACOM IS GOING ON FOR OVER A MONTH NOW AND NOT A SINGLE PERSON CAN ASSIST ME.I'VE WRITTEN TO THE CEO'S OFFICE AS WELL AND NOT ONLY ONCE, BUT RECEIVED NO RESPONSE WHATSOEVER.THEY DEBITED MY ACCOUNT WITH R2555.34 THIS MONTH WHICH I HAVE REVERSED BECAUSE THEY ARE NOT AUTHORISED TO DEBIT MY ACCOUNT WITH THAT AMOUINT. I HAVE TRIED EVERYTHING IN MY POWER TO SORT OUT THIS MESS THAT THEY HAVE CREATED BUT TO NO AVAIL.NOBODY CAN TELL ME WHATS GOING ON.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2016, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team