There's a two Sim cards which l canceled long time ago, they sent a message to tell me that Sim cards are canceled, but in my account are still existing. Sim card * expired 2020/03/17 and Sim card * expired 2019/07/10. I can't pay the

Item: Vodacom
Rating: 3
Author: Takalani E

I mrs T E Mulaudzi, l am having a complaints with vodacom. My account number is I ***-6, they disconnected three Sim cards. *** l pay for insurance only, Sim card *** is for 5GB Data, Sim card *** is for 5GB Data and 50min monthly. They said l am owing them, the amount of R1713. 71.l pay my account every month, l am paying R510. They extended the expiring date of the Sim card with out my concerned.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Oct 2023, 10:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Oct 2023, 10:50

Official

Takalani E's updateReviewer Update

11 Oct 2023, 12:39

My vodacom account is still disconnected, they must connected again.

Takalani E's update11 Oct 2023, 12:39

Reviewer Update

My vodacom account is still disconnected, they must connected again.

There's a two Sim cards which l canceled long time ago, they sent a message to tell me that Sim cards are canceled, but in my account are still existing. Sim card *** expired 2020/03/17 and Sim card *** expired 2019/07/10. I can't pay the

There's a two Sim cards which l canceled long time ago, they sent a message to tell me that Sim cards are canceled, but in my account are still existing. Sim card * expired 2020/03/17 and Sim card * expired 2019/07/10. I can't pay the