lM
lloyd M
1 reviews | Active since Sept 2018
31 May 2024, 02:54
There's a "ghost" using my data while I'm asleep😯
I get 10gigs data day and 10 gigs data night. Now I use day. Every month I use the sale data for the same things; I am seldom left with a balance of less than 2 gigs. This month my day balance is 880 mb: I did nothing out of the ordinary....... Here is a stranger thing. I never ever use night owl. My router is off and at work, and I am at home where I have Wi-Fi...... But my night data is miraculously at 660 mb. How is this possible.
Helpful (0)
Replies (4)0
Replies (4)lM
lloyd M's updateReviewer Update
31 May 2024, 03:00Vodacom will have a detailed account of what happened to my data.....but if they can tell me how my night owl gets used when I'm asleep???
lM
lloyd M's update31 May 2024, 03:00
Reviewer Update
Vodacom will have a detailed account of what happened to my data.....but if they can tell me how my night owl gets used when I'm asleep???
Vodacom's replyOfficial
31 May 2024, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2024, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 May 2024, 15:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have advised you accordingly with regards to your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply31 May 2024, 15:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have advised you accordingly with regards to your query. Regards, Consumer Website Team
Best regards,
lM
lloyd M's updateReviewer Update
02 Jun 2024, 20:37Reference 798356
Vodacom consultants harass you. You block, they call from another number until you give up and speak to their idiotic consultant. I was called on the 15/05/2024 @ 15:42. I was offered a contract by some dimwit named Celine. She offered me an upgrade. I asked her what my total installment for both my contracts would be? She said R551. 00 - it's a recorded call. Have a listen. The girl obviously cannot read, count or understand numbers..... My installment for this month is R1134.00. I can't afford this. Does vodacom care? No! As long as they can get a low paid, stressed out, over worked non-white who is desperate for a job to con you into an upgrade; they are happy. I want this upgrade canceled immediately. And this time please let someone who can't count phone me. I'm angry because this is the second time the *promised* a low installment and delivered the opposite. Pay yalls people right, and let them concentrate properly..... And maybe yall can actually help yall's customers.
PLEASE STOP PHONING YALLS CLIENTS WITH BETTER OFFERS; YALL WOULD NOT KNOW WHAT BETTER LOOKS LIKE IF IT SLAPPED YALL I YALLS FACES. MTN has BETTER DATA deals., BETTER CONTRACT deals and more compotent consultants.
Vodacom consultants harass you. You block, they call from another number until you give up and speak to their idiotic consultant. I was called on the 15/05/2024 @ 15:42. I was offered a contract by some dimwit named Celine. She offered me an upgrade. I asked her what my total installment for both my contracts would be? She said R551. 00 - it's a recorded call. Have a listen. The girl obviously cannot read, count or understand numbers..... My installment for this month is R1134.00. I can't afford this. Does vodacom care? No! As long as they can get a low paid, stressed out, over worked non-white who is desperate for a job to con you into an upgrade; they are happy. I want this upgrade canceled immediately. And this time please let someone who can't count phone me. I'm angry because this is the second time the *promised* a low installment and delivered the opposite. Pay yalls people right, and let them concentrate properly..... And maybe yall can actually help yall's customers.
PLEASE STOP PHONING YALLS CLIENTS WITH BETTER OFFERS; YALL WOULD NOT KNOW WHAT BETTER LOOKS LIKE IF IT SLAPPED YALL I YALLS FACES. MTN has BETTER DATA deals., BETTER CONTRACT deals and more compotent consultants.
lM
lloyd M's update02 Jun 2024, 20:37
Reviewer Update
Reference 798356
Vodacom consultants harass you. You block, they call from another number until you give up and speak to their idiotic consultant. I was called on the 15/05/2024 @ 15:42. I was offered a contract by some dimwit named Celine. She offered me an upgrade. I asked her what my total installment for both my contracts would be? She said R551. 00 - it's a recorded call. Have a listen. The girl obviously cannot read, count or understand numbers..... My installment for this month is R1134.00. I can't afford this. Does vodacom care? No! As long as they can get a low paid, stressed out, over worked non-white who is desperate for a job to con you into an upgrade; they are happy. I want this upgrade canceled immediately. And this time please let someone who can't count phone me. I'm angry because this is the second time the *promised* a low installment and delivered the opposite. Pay yalls people right, and let them concentrate properly..... And maybe yall can actually help yall's customers.
PLEASE STOP PHONING YALLS CLIENTS WITH BETTER OFFERS; YALL WOULD NOT KNOW WHAT BETTER LOOKS LIKE IF IT SLAPPED YALL I YALLS FACES. MTN has BETTER DATA deals., BETTER CONTRACT deals and more compotent consultants.
Vodacom consultants harass you. You block, they call from another number until you give up and speak to their idiotic consultant. I was called on the 15/05/2024 @ 15:42. I was offered a contract by some dimwit named Celine. She offered me an upgrade. I asked her what my total installment for both my contracts would be? She said R551. 00 - it's a recorded call. Have a listen. The girl obviously cannot read, count or understand numbers..... My installment for this month is R1134.00. I can't afford this. Does vodacom care? No! As long as they can get a low paid, stressed out, over worked non-white who is desperate for a job to con you into an upgrade; they are happy. I want this upgrade canceled immediately. And this time please let someone who can't count phone me. I'm angry because this is the second time the *promised* a low installment and delivered the opposite. Pay yalls people right, and let them concentrate properly..... And maybe yall can actually help yall's customers.
PLEASE STOP PHONING YALLS CLIENTS WITH BETTER OFFERS; YALL WOULD NOT KNOW WHAT BETTER LOOKS LIKE IF IT SLAPPED YALL I YALLS FACES. MTN has BETTER DATA deals., BETTER CONTRACT deals and more compotent consultants.