There's no such thing as "credit" to Vodacom

<p>I am completely UNHAPPY and DISGUSTED with the service I've been getting from Vodacom since I was ported to Vodacom because Altech shut down. BOTH Altech and Vodacom charged me for March. I phone to query this and someone worked on the case which took two weeks. I received an email FROM VODACOM with a statement to say I have been credited my money back. June comes and I'm debited AGAIN with NO credit. I'be phoned once a week since and every person I speak to says that their system shows no credit. I emailed the statement I received to ********** and have had no feedback. I emailed a complaint to ********** and have again had no feedback. How does Vodacom's "Black Box"/"Accounts" department sort out an issue and email a customer to say they have a credit when their system reflects nothing? They are so so so quick to take people's money but will make it as difficult and as highly frustrating as possible to get money bac****! It's ABSOLUTELY SHOCKING. I will not recommend Vodacom to anyone I know in future and will be moving my contract very soon if this is not sorted out!!!</p>