There is something seriously wrong with you portal

It started Thursday , I bought 100mb at about 20:00pm for R29. On the app it shows my bill updated but no data app****, The following morning it still was not there and a small amount of out if bundle rates charged.Theo app**** 500mb after querying it. I then loaded a 1gig bundle for my phone that morning , this time it charged it to my tablets data account. Which the bundle has not been app**** even till now. I have asked the the R79 to be reversed. Now while i sit and my phone is idling , I am watching TV I have received SMS's , and my phone has apparently used 400 mb in 10 minutes and is out of bundle again in a matter of minutes. Nothing was running, no updates etc... Right now I have loaded another 250 mb so I don't get nailed out of bundle again , my bill is updated on the app BUT STILL NO DATA. This used to be a very quick convenient task , it now inconveniences me and costs me money