There is nothing we can do

After numerous attempts contacting Vodacom, the following response as follow, "there is nothing we can do" has become synonymous with Vodacom staff. My situation as follow, account at present 60 days in arrears, 2 lines linked to the account. One of which has surpassed its contract term and functioning on a month to month basis with the other a remainder of +/- 18 months to go. Due to changes in my financial situation i proposed a possible solution to Vodacom to explore an alternative to remedy the concern at hand without increasing the outstanding balance at a rapid rate which will result in an inability to service the concern. Note that on many occasions i accounted for the situation at hand and acknowledged to honor my part however are seeking some form of compromise to reach an understanding sooner than later. To date the services has been suspended, August 2017 billing was added to the account however no services received due to suspension of account. Since the 04 of August 2017 I have made a concerted effort to explore possible alternatives, upon such where i proposed that the month to month line be cancelled as it accrues a R2000.00 plus value to the monthly statement. The latter carries a subscription cost of +/- R580,00, taking this into consideration it is noted that i assume responsibility for my situation at hand. However the attitude of vodacom staff, the clients bill can increase irrespective of the situation, incurring more debt which ultimately results in failure to comply, then the effects of such leads to legal action which finally stops at a poor or negative credit rating. This clearly results in an adverse microeconomics situation. Clearly the vision is promoted, best service at the expense of customer service, with a purpose which forgets that empowering is a holistic approach and compromising TRUST at the end of the day.