KK
Kapy K

1 reviews | Active since Aug 2015

05 Aug 2015, 16:26

There is NO WAY that my bill can be that much!!

Hi,<br> <br> I recently received my bill for the month of July, reflecting that I need to pay R4000 to my account - an account whose bill normally ranges between R700 and R1200.<br> <br> The bill has 3 sections that I do not agree with, however, I cannot report this to Vodacom as I am always being placed on hold, both when I call the Customer Services line and even when I call the CEOs office. Can someone please rectify my bill and make things right for me???? and can someone please contact me regarding this ASAP?!<br> <br> I have been a loyal Vodacom customer for more than 2 years now, never missing a single payment. I would like Vodacom to come to the party too and not only respond to our phone calls and stop placing us on hold, but to also review bills that are charged to clients that seem to be out of the ordinary. I will not accept this bill, there is something somewhere that is incorrect, and it needs to be resolved now!

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2015, 09:10
Official
Hello AgnesK,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

A consultant will make contact with you in due course to assist with your query.

Kind regards,
Vodacom Consumer Website Team