CK
Candice K

1 reviews | Active since Jul 2018

08 Jan 2020, 09:56

There is no insult strong enough to express my hatred for these idiots.

There is no insult strong enough to express my hatred for these idiots. So After a year, and a recorded conversation saying my cell insurance on the old phone has been cancelled, I still have VODACOM - AKA God billing me. So yesterday as I do every couple of days make contact with Vodacom via their site. I have at least 5 dumb ass consultants asking the same questions over and over again, cell number, Contract number, blah blah blah, eventually i blow my top and a wise ass messages back I have only answered 2 of the 4 security questions? You only asked me for 2 questions 4 times in a row, anyway, I now receive an SMS I have now been billed for 3 Insurance products!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Bill from R608 to R928 in one enquiry............ and without my consent added to my bill!

0
Replies (2)
Vodacom
Vodacom's reply08 Jan 2020, 11:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team
CK
Candice K's update08 Jan 2020, 14:21
Reviewer Update
a standard bulls**t reply. Wont hold my breath for that call!