There is no hope

I honestly don't even know where to begin it's been so long!

I've been dealing with this since May this year. We are 7 months down the line and we are NOWHERE close to to having any of my orders delivered to me.

I have dealt with countless agents, consistent wrong departments that I get put through or the call is simply put down.

I have made orders with the VODABUCKS VODASTORE department (good luck finding this unicorn of a department in Vodacom, you cannot get ahold of them even if you call them directly, You are always transferred to a different department.)

These are a few of the employees I have had the displeasure of dealing with and have never returned my calls or got back to me with progress: Felicia. Sello - 16/05/24 - 11:38. Busisiwe - 24/05/24 - 13:24. Thando - 05/12/24 - 09:30. Elizabeth - 17/12/24 - 11:30. There are so many other countless people that I have dealt with that I have completely lost count!

There is no hope with this company anymore. I don't believe that there are any competent staff left working here. No one wants to help you and they keep transferring you from one department to the next so that it isn't their problem instead of helping you.

If there is any competent staff member still working at Vodacom, I desperately need help. All that I am asking is for you to please send through what I have paid for.

The number is ***.

The order numbers are: *** *** *** ***

There are no managers to get ahold of nor are there any agents that I can get a hold of in the Vodabucks store that actually push through and help finalise your query as the first order was made in May this year. There is a very clear message that Vodacom employees echo through: "We don't care, it's not our problem" (also good luck getting ahold of us again)

There is very clearly poor management of staff, lack of leadership and no consequences for no service from call agents here at Vodacom.

My final step is the consumer protection act as I am at my final wits end and can no longer deal with this going forward.

Thane Alaerts