There is bad and there is BAD!!

Item: Vodacom
Rating: 1
Author: clive M

It is a nightmare dealing with vodacom; i am sure that i am not the first nor the last to have to deal with the poor customer service! The Retention Department agrees to a deal, but do not implement it (mine was on the 10 May 2022). The customer is then left to sort out the vodacom mistake. This means getting shoved from the Retention Department to the Customer Service department and back several times. When you ask to speak to a supervisor, the line just gets put on hold! Atrocious experience!!! Still unresolved!!!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 Aug 2022, 14:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 Aug 2022, 14:10

Official

clive M's updateReviewer Update

05 Aug 2022, 16:14

Going overseas on Saturday the 6 aug
Tried the entire week to sort out the matter
Contact me by email or WhatsApp
Don’t try phone me. Thanks

clive M's update05 Aug 2022, 16:14

Reviewer Update

Going overseas on Saturday the 6 aug
Tried the entire week to sort out the matter
Contact me by email or WhatsApp
Don’t try phone me. Thanks

clive M's updateReviewer Update

30 Aug 2022, 08:36

I need to post a follow up on this review:
- despite their promises (sent to me privately) they have not contacted me to resolve the problem
- they have partially tried to resolve the problem in their own way, but the problem is still unresolved!
My review still stands; bad bad customer service!

clive M's update30 Aug 2022, 08:36

Reviewer Update