THERE IS A REASON THEIR COMPANY COLOUR IS RED!!!! ITS A WARNING...

<p>I have been a loyal supporter of Vodacom, I have kindly trusted the relationship enough to allow them to debit my account each month with the amount owing. Until last month, I woke to my monthly debit order sms's pinging on my phone. What a shock to the System R16 009.10.... instead of my average R2 500.00. Notwithstanding I am on the Red Package, now I understand why. Funny thing though, I always receive an sms when my data is close to running out and always top up, even if it is just 1MB. Yes I take it for granted that it has loaded and move on. Trembling hands and racing heart, i wait for 8 to phone Vodacom to query my account. I have an disinterested person on the other side of the phone, yes we will log a query, By Jan 4 I have heard nothing so i post on the vodacom facebook sight, well I got a call back and was allocated a ref number 1- ********** 782376 dont worry maam we are processing your query and will reply within three to seven days. After a following post 18th Jan, far from the three to seven days, I get an sms saying that I have been sent an email and that my query has been closed. I am told to visit the website, which I duly do, to find NOTHING... I check my email, also nothing, I post again on Vodacom's Facebook page and get a reply, we have tried calling you please let me know when it is convenient to call. Yes they called it rang twice and I was unfortunately on a business call. I still am waiting for the call from the ever enthusiastic VODACOM client support. I still have no answer on the data charge, and to top it off, my bill this month is almost R9000.00!! *** </p>