Theo Stander from Vodacom is USELESS!!!

1. 04 November I logged a request via the Vodacom App that my internet service is down. Reference Number: SR***. The status was on New.

2. 05 November I phoned *** at 09:10, I spoke with Leroy. He told me that he will try fix the connection remotely. But it didn’t work. I phoned *** again and spoke to Tashe, he told me that he will reroute the logged call from New to Open status. 3. I spoke to Sarah on 08 November at 09:25. I asked her what’s Vodacom’s TAT to attending and closing calls. She said I must email the 2nd line *** to get an answer to that question. 4. I got an email from Theo Stander at 09:39 but the status had not changed. It was still on Open. 5. I phoned *** at 15:36 and the agent informed me that he would send an email to Theo to tell him to urgently look into our logged request but this is totally unacceptable. 6. In between all of this I have been tweeting Vodacom with the hope that my logged request would be attended to.

I want the internet connection fixed. I cannot afford not to have another week of no internet. I rely heavily on the internet to do my work and my children are being home schooled and have already missed lessons last week. I am disappointed at Vodacom’s service.