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HP
Heinrich P

1 reviews | Active since Apr 2009

21 Nov 2017, 09:01

Thembisa - ***

I've loaded 1GB on my account @ 07:24 on 21/11 The data did not appeap on my account but on my "Bill so far" I phoned the call centre and the lady told me that the data was loaded and used The Data never appeared on my account nor did I received the invoice or the sms notification Thembisa I spoke to can also not supply me with the usage as she said it was loaded I will NOT approve the debit order of this if Vodacom cannot supply me with the Proof of this

I did not received the 1GB data

0
Replies (5)
Vodacom
Vodacom's reply21 Nov 2017, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

HP
Heinrich P's update21 Nov 2017, 10:15
Reviewer Update
I've been a Vodacom Red Advantage customer with 4x Vodacom Contract and this is how you treat your customers ? I will certainly remove all my services with Vodacom ASAP if this is not resolved today 21/11 or my 1GB data loaded How can you bill a customer and not deliver ? Oh I forgot - Vodacom was in the news the other day for this type of business
Vodacom
Vodacom's reply21 Nov 2017, 10:37
Official

Good day

We regret taking note of your experience.

Thank you for taking my call; we once again apologise for any inconvenience caused.

Regards

Moddy

Vodacom
Vodacom's reply21 Nov 2017, 10:37
Official

Good day

We regret taking note of your experience.

Thank you for taking my call; we once again apologise for any inconvenience caused.

Regards

Moddy

HP
Heinrich P's update21 Nov 2017, 11:09
Reviewer Update
Thanks Moddy for your prompt feedback and assistance