MB
Martin B

1 reviews | Active since Mar 2018

04 Mar 2024, 14:13

Thembeka Miyeni of Vodacom

Vodacom is unable to resolve my Upsize data purchase on their App. They all resort to telling lies just to get rid of me, I spoke to a guy named Siya and he escalated me to his Team Lead Thembeka Miyeni who also got rid of me by saying what I am unable to purchase data on the system because the app doesn't allow it. She is wrong because I am used to buying Upsized data on the app, I do it daily but because they could not resolve the issue they got rid of me, an contract holder of many years. I felt pushed, disrespected and not appreciated as their customer. I am very very disappointed.

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2024, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team