BK
Brigitte K

1 reviews | Active since Dec 2018

01 Jun 2021, 08:43

Theives what a *******!

My name is Brigitte Kriel

ID number ***

I had a contract with vodacom for 10 gigs a month at the price of R169 per month.

My contract ended a few months ago and since then I am being charged an amount of R345 per month! I CANNOT AFFORD this at all! This I a ******* because I can get a full uncapped package at this price!

I have called in to cancel the contract on numerous occasions. Up until this day the contract has not been canceled! I demand that this be canclled and that I am refunded for past few months as I did give notice to cancel the contract and need money to eat.

My cell number is *** but no one can get ahold of me because the number doesn't take incoming calls and no one at vodacom can help me. I feel sick from being debited so much money every month. I feel like crying. I don't even have money for food.

I dont want to be a client of vodacom anymore! Moving to MTN after this!

0
Replies (1)
Vodacom
Vodacom's reply01 Jun 2021, 11:39
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team