CD
Carla D

1 reviews | Active since Sept 2016

20 Aug 2020, 08:18

Theives.... shame on you Vodacom!!!!

I take a balance of my account and on it it says that it expires on the 20/08/2020. So I take it that my data will last till 23h59 in the evening BUT ACCORDING TO VODACOM a Ms. Wasila she say NO that if the balance says it expires on the 20/08/2020 then at 1 minute in the morning it expires. Now does this make any kind of sense?

Has anyone else experienced this? I have received articles online that Vodacom is *****ing YES *****ING data from its customers. Now I see how they are doing this. I have been a Vodacom customer since cell phones came out and clearly it must be time to move on. All the time I have been with them, when I take a balance it means that at midnight it expires not at 1 minute in the morning. Anyone else experiencing this?

0
Replies (2)
Vodacom
Vodacom's reply20 Aug 2020, 09:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CD
Carla D's update21 Aug 2020, 17:33
Reviewer Update
Still waiting. Been over 24 hours. How long can it take for a supervisor to call me back?