JG
Jadeine G

1 reviews | Active since Sept 2024

17 Feb 2025, 16:08

THEIVES!!!!!!!! NO CUSTOMER SERVICE!! REVOLTING MANAGEMENT!!!!

writing a review a day until i get a response from management who has been ignoring me- ( NTOMBIKAYISE NDLOVU)

i have been waiting since last year december 18th for my account to be credited as vodacom went and put contract cover on WITHOUT MY AUTHORITY, UPGRADED MY DATA PACKAGE WITHOUT MY AUTHORITY,ADDED FEES WIHTOUT MY KNOWLEDGE, BILLING ME DECLINE FEES WHEN THEY DEBIT ON THE WRONG DATE - I AM MORE THAN FED-UP WITH VODACOM. I AM NOW BEING HARRASSED BY COLLECTIONS DEPARTMENT FOR R371, GET CALLED 4X A DAY - YES MANAGER NTOBI HASNT ANSWERED MY EMAILS FROM THE 4TH OF FEB!!!!!!MORE MONEY I AM YET TO LOOSE WHEN MY PHONE GET CUT OFF!!SHE PROMISED TO DO A HANDOVER TO COLLECTION AS THEY KEEP BILLING ME PROCESSIMG FEES- NO ONE HAS CONTACTED ME - BUT GUESS WHAT - WHEN YOU WANT MONEY THAT ISNT DUE TO YOU I GET PHONED , SMSED , EMAILED MULITPLE TIMES A DAY!!#NTOMBI NDLOVU PLEASE DONT TAKE YOUR SALARY HOME THIS MONTH YOU DEFINITELY DONT DESERVE IT!! I refuse to pay it because I i do not owe u a cent - i settled my account in December and still i suffer - when my phone gets cut off I PAY FOR THE RECONNECT FEE, ASWELL AS THE AIRTIME AND HOUR OFF WORK I SPEND EXPLAINING IT TO YOUR PEOPLE! #CONSUMERWATCH-IM ON MY WAY

0
Replies (1)
Vodacom
Vodacom's reply18 Feb 2025, 08:08
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team