JL
Janine L
1 reviews | Active since Mar 2019
12 Apr 2019, 14:12
Theives
Firstly, can Vodacom please explain why, after waiting 5 weeks for my phone to be reconnected when they ported it out to Mr Price Mobile without permission, that I am now paying reconnection fees and Im also now paying for a Uchoose Flexi 210 contract. My number has been pre-paid for over a year!!!!!!!!!!
Secondly, who gave you the authority to debit my bank account with these amounts. When, with any converastion I have had, from the 02/03/19 - 01/04/2019 was I told at all about a reconncetion fee?
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Replies (2)
Vodacom's replyOfficial
12 Apr 2019, 15:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2019, 15:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2019, 14:31Dear Janine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Apr 2019, 14:31
Official
Dear Janine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,