MM
Moema M
1 reviews | Active since Nov 2020
08 Dec 2021, 10:23
Their system is not user-friendly, and sometimes they don't answer the phone or a person will pick up the phone and not speak. I have received sms confirming cancelation and amessage saying I will receive an e-mail today I have received nothing instead th
Vidacom is charging me R189 for migration of which I did not receive their simcard and canceled the contract which was due for renewal last month November and they are still deducting money from my account.
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Vodacom's replyOfficial
08 Dec 2021, 11:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Dec 2021, 11:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team