Their fault not mine

<p>Last month i opened a new line not knowing that it will give me problems.After taking it out i was told they will debit R95 within R48 hours and i called and someone confirmed that they did debit the sim and connection fee and a pro rata amount. I was suprised when i was receiving smses advising me on how to pay my errear accounts. I loged on and found out that my account is in errears with R111.75. I called to enquire and Morena and his agent were playing a soccer game with me. I requested to speak to his manager and i was routed back to the customer services centre and then Spoke to Rosinah whom after i explained my problem she droped the line. I called back requested to speak to her and they didnt know her and them i requested to be transfered to the solutions team because when answering the call she said she is at that department. I spoke to a lady who told me that my number is deleted and then aadvised that she will transfer me to their legal department. I dropped the line after holding for too long. Then called the accounts department and requested to speak to Morena, i asked to speak to his line manager (petronella Mathebula)told she is not available and i was given her email ********** as soon as she comes back. As this is nothing the whole of last week i have been strugling with Vodacom trying to cancel two of my contract. I was promised several times that a quotes will be sent to me and nothing was actually sent to me. I called several times and given different cancellation quotes. Can someone who is competent and willing to assist me, who have the discreation to make arrangements that does not only suites Vodacom rules but the customer that vodacom is servcing contact me. It is not my problem that during your submission dates you can not be able to give us cancellation quotes. It is not my fault that your IT department is *********** that the affect your debit order system. I do not have budget for the amount that you didnt debit when you were supposed to. I would also dont want to see this arrears affect my credit report because it is not my fault. I had a great profile with Vdacom until i thought of cancelling two of my contract and then vodacom started *****ing me up. Dodnt take out contracts with Vodacom because they will make you suffer when you want to leave them. Am starting to regret why i left MTN-a great service provider to join this good for nothing greedy apartheid services provide that services customers according to their wealth. Enough. The same managemer (petronella Mathebula) have not returned my email or rather acknowledged my email. I wonder if i will be assisted since the managers are also incomptent and unwilling to assist.</p>