Their employees is sleeping!!! Getting paid to do nothing

I have been fighting with Vodacom for the past month. Every second day my line is deactivated because one stupid idiot is not doing his work!!! They double billed me for the month of December and because of that it shows I am in arrears. And everytime I need to make an important call my line is off and each consultant PRomises that a supervisor will phone me back to resolve the problem. Looks like all of them is still in the festive mood. Then one of the consultants has the audacity to ask me if I am interested in upgrading. I have been a faithful vodacom client for many years but after this month, I had enough! Empty promises but you are quick to harass your clients when they are late with actual payments. I am currently writing this review in a not so great mood because it is 1:30 in the morning and I needed to make an urgent call but one of your 30% pass right workers yet again did not do their work!!!!!!