Theft - Vodacom Style

endless issues with this. I was a nashua mobile cust, who moved over to the local suppier in nov/dec. I made a payment in Nov to cover my dec invoice, and this payment was never allocated to my nashua account. So after endless amount of emails to nashua and from nashua trying to get this sorted, they said I need to get a refund from vodacom as to pay them the money. so I went to Vodacom on sat, and the guy was like, \yes