Theft! vodacom are theives
<p>So last night i recharged with R55 airtime, never used the phone for anything except whats app(which uses data first). This monring I made one call which lasted 4 minutes and all my airtime is gone! Really??? is Vodacom now charging nearly 14 rand a minute??? when are you guys going to fix this problem with peoples data and airtime just disappearing? i know for fact that i am not the first person complaining about this and have noticed posts from months back about the same thing happening to other people. Does Vodacom not value its subscribers? all this hype about best network, best speeds but you cant get your billing system working? come on man, how am i supposed to recharge with larger amounts when i cant ever trust you with 50 bucks? get it sorted asap. this is not acceptable and if something is not done about this i will gather the numerous people complaining about the same thing and get some sort of ******** case against you for theft - it not on!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We investigated the charges and can confirm that the charges are correct.
You can go to your PlayStore settings to change the way installed apps are updated. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
I have also responded to you via SMS as well.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
We investigated the charges and can confirm that the charges are correct.
You can go to your PlayStore settings to change the way installed apps are updated. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
I have also responded to you via SMS as well.
Kind regards
RJ
Vodacom Consumer Website Team
So in other words you are trying to tell me that the airtime vanished because of data charges? Incorrect, for this to happen i would have had to be out of data - which i am not and was not. when this happened i still had 200mb of data left from the gig i boughtabout 3 weeks prior. you people think you so clever. i am aware that the ony time my airtime will be used for data is if my databalace is zero. so everything you have written above is absolute ******* and makes me question whether my complaint was even investiaged???? you should stop assuming your clients are idiots. have some respect.
So in other words you are trying to tell me that the airtime vanished because of data charges? Incorrect, for this to happen i would have had to be out of data - which i am not and was not. when this happened i still had 200mb of data left from the gig i boughtabout 3 weeks prior. you people think you so clever. i am aware that the ony time my airtime will be used for data is if my databalace is zero. so everything you have written above is absolute ******* and makes me question whether my complaint was even investiaged???? you should stop assuming your clients are idiots. have some respect.