THEFT VODACOM

My Vodacom contract ended on 27 July 2020 and I contacted Vodacom via email to cancel my contract on Saturday, 27 June 2020 at 10:51 . I have proof of email send to ***. I once again tried to call the *** number and at 10:45 the same day and a consultant answered and I requested that my contract will be ending on 27/07/2020 and I'm giving notice that I want to cancel my contract. I was then assured that my contract was cancelled and that there will be one debit order which I agreed and call was ended. I just found out today that I am in arrears with Vodacom because of a month to month contract which I never gave consent to because the contract was cancelled and was told by a consultant TODAY that the contract was NEVER CANCELLED!!! Vodacom debited my account a month after the contract was cancelled and I had to stop the debit order. Its only when I checked my credit scoring that I was made aware of this amount that is apparently due from me to Vodacom. I will be laying a charge of theft at the police station against Vodacom and lay a charge at The Ombudsman.