1 reviews | Active since Dec 2013
THEFT - Unwarranted data charges
I normally have 3 contracts running at the same time, but when the time came to cancel or renew a contract last month I chose to cancel it to cut costs, I usually pay around R1750p/m for all three, so I was eager to now pay a smaller monthly fee to the massive corporate beast that is Vodacom, imagine my surprise when I receive a bill for just under R4k!!!! ***?<br> I then called an exceptionally wellspoken and helpful lady on 2/6/15 @ 11h29 and explained my situation, she then tells me I have almost R2k in data charges which is not possible, I an INCREDIBLY wary of data charges as this is where Vodacom makes their money, I have every app switched to only use WiFi and my phone itself, whenever I receive a notification telling me that I am running low on data I immediately load another bundle so I am not caught out, I checked my phone and I did not use more than any other month so I find it straight up impossible that I used that data, now Vodacom has of course debited that money, even though I have called them TWICE to limit my account in the past year but I am never listened too, now Vodacom has taken money in my account for my groceries and car leaving me broke and hungry.....
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
