HG
Heidi G

1 reviews | Active since Nov 2016

01 Dec 2016, 09:55

THEFT THEFT AND MORE THEFT VODACOM SHOULD CHANGE THERE SLOGAN

<p>IF IT WAS NOT BAD ENOUGH THAT A VODACOM EMPLOYER WAS CAUGHT ON CAMERA *****ING MY PHONE, NOW THEY ARE *****ING MY MONEY.</p> <p>I WENT UP TO SAVEWAYS CENTRE TO CANCEL MY ACCOUNT AND WAS TOLD TO COME IN ON THE 1ST OF NOVEMBER TO CANCEL WHICH I DID AND CANCELLED BOTH MY ACCOUNTS DUE TO PREVIOUS PROBLEMS WITH VODACOM.</p> <p>I CANCELLED MY ACCOUNTS ON THE 1ST OF NOVEMBER WITH MOJA TELEPHONICALLY AND HAD CONFIRMATION SENT TO MY CELL AND WAS TOLD THAT THE FINAL INSTALEMENTS WENT OFF ON THE 30TH OF OCT.</p> <p>LAST NIGHT A DEBIT ORDER WENT THROUGH FOR ONE AMOUNT OF R500 ON MY ONE PHONE SO I PHONED AND SPOKE TO TSHIDI WHO WAS VERY HELPFUL AND TOLD ME BOTH ACCOUNTS WERE PUT ON PREPAID ON THE 1ST OF NOVEMBER AND DUE TO THE TIME I MUST PLEASE PHONE ********** THIS MORNING FOR THEM TO SORT OUT THE DEBIT ORDER AND REVERSE IT.</p> <p>I PHONED THIS MORNING AND SPOKE TO SUSANNE AND MOZZE WHO WERE MOST UNHELPFUL AND JUST KEEP TRANSFERRING ME BACK AND FORTH, AFTER A HOUR OF HOLDING ON FOR A MANAGER I FINALLY PUT THE PHONE DOWN.</p> <p>CAN I PLEASE HAVE FEEDBACK AND HAVE MY MONEY PLACED BACK IN MY ACCOUNT SO I CAN FINALLY END THIS BAD SERVICE AND INCOMPETENCY WITH SOME CUSTOMER SERVICES.</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team