THEFT! Plain and simple. Throw in some shocking service just to add insult to injury.

<p>I got debited in excess of R2000 on 1st April. When queried - which was a 58 minute phone call - Vodacom admitted their mistake. They claim a credit note was created, but as of today my cash has STILL NOT been returned, and nobody has the faintest clue as to how to help or what to do. Calls to their call centre get transferred from one department to the next by agents who come across as just too lazy to try and assist.</p> <p>Nice one Vodacom....very quick to ***** a client's money, but not so quick to give it back! Then, when a client queries it, you confuse the entire issue with dim-witted call centre agents who further add to the client's frustration.</p> <p>Cannot wait to get my cash back so that I can cancel this contract!!</p>