Theft of Pre-Paid money by Sim-Swapping.

I have been a Vodacom client for over thirty years, and never has anything like this happened to me.

On March 24th or 25th or 26th(not sure of the exact date), my phone number was "sim-swapped" and all my prepaid money was ******.

I reported it to Vodacom by phone(using my wife's phone), and was told by the "operator" that I needed to go to the Vodacom shop in town and they will assist me, but he assured me that he himself has "flagged" my number so that another sim-swap can NOT be achieved.

On the following day I was assisted by a kind lady in the Vodacom shop in Phalaborwa. She told me to purchase another(new) sim-card, after which she also assured me that this problem was now solved and my ****** money was given back to me(placed back on my phone) with the phone number being "flagged". Now:............ On April the 27th, a Month after the above/first ordeal, my Phone number was AGAIN Sim-swapped with all my Pre-Paid money(+minusR80) ******/transferred to someone else !

On contacting Vodacom again by phone(using my wife's phone), I was told that the Sim-swap happened at 12:00 during the night!

How could this be achieved, after my phone number was "flagged" on the first occasion other that the ***** being assisted by someone in Vodacom, to "un-flag" my number?

I am a SASSA Pensioner and can not afford my money being ****** month after month. Vodacom has sent me the following Reference number: A2-T7TO-AF01GZ and a lady(Kirsten) has contacted me on 29th April, but my money has STILL not been handed/placed back on my phone.

What am I to do?