MM
Mark M
1 reviews | Active since Jan 2015
04 Aug 2021, 11:18
Theft of money by Vodacom
I am being charged for a cell phone contract that I did to agreed to. I am being charged monthly and have reported the matter to their help line whom indicated that they had stopped the transaction however the funds are still being taken off my account. I have sent all the details to their ***** department however no response and no refund. I am considering laying a charge of theft against the CEO if this matter is not dealt with.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Aug 2021, 14:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Aug 2021, 14:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Mark M's updateReviewer Update
18 Aug 2021, 10:23Dear Vodacom, thank you for your reply. When can I expect a refunds for the money taken from my bank account (R3858.46)?
MM
Mark M's update18 Aug 2021, 10:23
Reviewer Update
Dear Vodacom, thank you for your reply. When can I expect a refunds for the money taken from my bank account (R3858.46)?