Theft & inertia to rectify flagrant disregard of consumer rights by Vodacom

Vodacom has been debiting my mom’s account ********ly even after her contract expired on 2018. I reported the matter earlier this year and again a few weeks ago. I was contacted by Randall on 30/07/201 in response to my review and again on 02/08/2021 to settle the matter. He had indicated that my mom would be credited from March to August 2021. I agreed on that item with him and requested that he follow our conversation up with an email confirming our discussion and that my mom’s Vodacom account had indeed been cancelled. Needless to say vodacom has not failed to: 1. refund/credit my mom as promised and 2. Provide confirmation of the cancellation of the contract.