THEFT FROM VODACOM

I have an account with Vodacom on a 24 month contract , I have recently been billed by Vodacom for a V Live product that I have never subscribed (this is a service of a sungoma giving you daily advice aparantly) , I called Vodacom and told them that I had never authorized anyone to bill my account for this service and that I want it reversed ! , I was told that they would request a credit on my behalf. I also requested Vodacom to block any further services like V Live from my number (and the other ten numbers I have with them) , I was asked to put it in writing and send it to them , this I did and I received conformation that these numbers were blocked on my phone number and all other numbers connected to my account. Today I had a look at my Vodacom account and again I am being billed for V Live. I called customer service immediately and enquired why this was happening again. Customer service confirmed that they had received my written instruction and that they had blocked my number from V Live and any other service provider that was not authorized to access my account. Customer service said they would log my complaint and try get the amount reversed from my account. Customer service could not give me a reason as to why my account was being billed after they had blocked it (even though I had sent my request to them in writing and called them on three occasions to get the same thing done)

What realy bothers me about Vodacom is how they allow my account to be billed by a service provider that has no right to my account. If i wanted to buy a service or a product i would go through the process of a secure payment that i have controle over. Vodacom just bill me and if i dont pay the full amount they cut my line and then keep billing me for my contract amount - where are my rights as a customer ? I have spoken to 4 other people that realised that after speaking to me about this they checked their bill and they too were being billed for these services . I'm sure there are thousands of other people who are also being ****** from in this way. I think it is disgusting that Vodacom are complicit in this theft. I now regret having signed a new contract with them at the end of last year - i defenately will not give them my business in the future and i will tell as many people as i can about this "theft by VODACOM" The sad thing is that this is done deliberately and the people who dont scruitinise their monthly bill will keep getting ****** from.

I will not stop until this is corrected by Vodacom

Brett