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werner P

1 reviews | Active since Oct 2017

02 Oct 2017, 09:52

"Theft" from Vodacom

I recently upgraded to a new contract on Vodacom. There was a promotion on the Huawei P10 on which you also get a P8 Lite for "free". I signed up for the Smart S Topup. Now, the interesting part: 1. there is a "promotional" 10GB databundle in my invoice for which I have not signed up knowingly. 2 - I am being charged for both devices. 3 - Instead of an amount of < R600, my invoice was > R1500!!!!!! ANd now for the next month it is already close to R1000 while I signed up on a contract for under R600.

In my books this qualifies as theft.

0
Replies (5)
Vodacom
Vodacom's reply02 Oct 2017, 10:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

wP
werner P's update09 Oct 2017, 07:03
Reviewer Update
Hi, I'm still waiting for the call and my account to be sorted out.
Vodacom
Vodacom's reply09 Oct 2017, 13:55
Official

Good day Werner,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

wP
werner P's update16 Oct 2017, 13:33
Reviewer Update
Thanks Lucian, I'll have to wait until the debit orders go off to review. My latest invoice due still shows R1048.49 with 2 separate charges for 2 handsets. Also the "Bill so far" for the new month still shows both handsets being charged as well.
wP
werner P's update04 Jan 2018, 08:25
Reviewer Update
HI, This issue was resolved, but suddenly I am being charged for 2 devices again. This will for sure be my last contract with vodacom. Let's see if they will refund the money deducted incorrectly.