Theft & ***** - Worst Customer Service

I have been trying to cancel my contract for close on THREE MONTHS. When I phoned to cancel my contract In October, I was told I could not. The reason? Because a Vodacom Agent **********LY upgraded my contract without my permission. I was subsequently told I cannot cancel my contract as Vodacom would have to reverse the upgrade that was *******LY done. I had to wait until the end of the next month to call in and to be to cancel my contract. conveniently for Vodacom, the end of the month falls AFTER my debit order date WHICH I ADVISED I WOULD NOT BE PAYING. I blocked the debit order yet the money STILL went through from a different debit address. I have been on the phone with at least 7 different people, all not able to help me retrieve my money back. I was charged for November, due to YOUR agent committing ***** on my account. I was told by your accounts department that the money would be paid back to me, and someone would contact me in 72 hours (I have heard this now 3 times before with not a single person contacting me). I have just received an SMS stating Vodacom will AGAIN be debiting me for December?? You are *****ING money, you are committing ***** and there is absolutely no one in your business who can and will help put as stop to this, all at best “I will submit the query to my manager” to never hear from them again. Whats worse is this happened to me three years ago with another Vodacom contract. I phoned to cancel 3 times in 3 consecutive months because your agents “forgot to submit the cancellations” – I never saw a cent. You stole from me three times, and you are continuing to do so with 0 consequences. If someone does not contact me with regards to the ***** on my account, the negligence of horrific customer service and paying my money back, this matter is GOING to be taken legal.