THEFT
This morning I purchased R25-00 Vodacom airtime using my Ebucks account on the FNB app. I immediately received an SMS stating: "R22.00 has been deducted from your available airtime balance to repay the R22.00 airtime advance you have taken. The 2.00 service fee is included". I then received a further email stating: "Your account has been recharged with R25.00. New Balance: R3.01." Am I dreaming?
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Replies (2)
Vodacom's replyOfficial
25 Aug 2020, 09:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Aug 2020, 09:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
25 Aug 2020, 11:58The reply above from Vodacom is meaningless. I have been penalised for purchasing a product from them. Where else in the world would this be acceptable? I now cannot even phone them, as I have no airtime, AFTER PURCHASING AIRTIME FROM THEM! This is theft, plain and simple! We try to raise our children to be ethical, to have good moral standards and to be principled, yet we are ****** from on a daily basis by organisations such as this.
's update25 Aug 2020, 11:58
Reviewer Update
The reply above from Vodacom is meaningless. I have been penalised for purchasing a product from them. Where else in the world would this be acceptable? I now cannot even phone them, as I have no airtime, AFTER PURCHASING AIRTIME FROM THEM! This is theft, plain and simple! We try to raise our children to be ethical, to have good moral standards and to be principled, yet we are ****** from on a daily basis by organisations such as this.