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HU
Hos U

1 reviews | Active since Jul 2017

27 May 2022, 07:13

Theft???

In February 2022, I received notification that the Vodamail service is no longer available for free. I have no issue with this, as I do not use this service at all and opted to cancel my Vodamail account . . . . . . . . a task that is not as easy as it seemed. In the end, I raised a complaint on hellopeter and eventually got a Vodacom Consultant to assist me in cancelling this service . . . . . or so I was told by the Consultant.

Today (27 May 2022), I received a notification from Vodamail that R29 will be deducted from my available airtime for my Vodamail e-mail services????

Why?

I do not use Vodamail and I do not want it!!

I use gmail, which is free AND much better

Please DO NOT take R29 from my airtime, as this deduction is NOT authorized by me and will be classified as THEFT!!

What the hell Vodacom, how desperate are you to make money - rather improve your service than trying to ***** from existing Customers

0
Replies (4)
Vodacom
Vodacom's reply27 May 2022, 08:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  
HU
Hos U's update31 May 2022, 16:07
Reviewer Update
Still waiting for that call . . . . . . . . . . .
HU
Hos U's update01 Jun 2022, 11:51
Reviewer Update
By the way - Thank You Vodacom for *****ing my money and for NOT calling me as promised . . . . . . . yep, the R29 was deducted from my available airtime!!!
HU
Hos U's update02 Jun 2022, 08:57
Reviewer Update
Thank you for sorting the problem out - please keep in mind that sometimes this is the only available tool to make contact with a human at your Customer Support department. Most times, a call to 135 do not give the option to speak to a consultant (especially on prepaid accounts)