RK
Robert K

1 reviews | Active since Apr 2022

29 Apr 2022, 19:14

Theft

I have bought 10 sim cards over the past month to be exact started on 23 March 2022. Due to vodacom blocking the prepaid cards I have bought these cards at different times from a vodacom shop in Meyersdal they ricad on my name. I load airtime and data and within 24 hours vodacom blocks the cards and your money that you loaded is gone cannot be refunded. This has cost me 10 times each time a card is bought and data and airtime loaded they block the card and refuse to refund what one loaded. The vodacom shop in Meyersdal say that can't help. And vodacom in midrand can't help they say just buy another card In he last month I have I have lost over R3000 in airtime and data used on the 10 prepaid cards. Well I should not say lost Vodacom stole the money!

0
Replies (1)
Vodacom
Vodacom's reply30 Apr 2022, 18:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team