Theft by Vodacom

So, it has been a month since Vodacom stole money from my account and to date no refund has been received. Reference number: XLI-281344-X6R5. Last week after my review of this company I did get a call from them, only to be told that the case will be referred to the finance department. Just because our government acts like ********* does not mean that Vodacom can or should follow suit. Reimburse my money immediately and stop running around in circles.