Theft by contracts

Item: Vodacom
Rating: 1
Author: Jadeine G

Yet another month of un-authorised charges Contract cover going on 3 months now I’m paying for -I NEVER HAD THIS CHARGE BEFORE , never asked for it , never authorised it

Data gone up from R327 to R355- why????

When I took this contract out last year April I was paying R530 I’m not sitting on R700+

What they don’t inform you of is all the hidden costs involved , like your caller ID @R10 per month just so u can see who’s calling you 🤣🤣🤣 so ridiculous!!!

Then if u aren’t checking monthly billing you’ll soon enough end up realizing the increase in your contract

My fear is if its increased this much now imagine the cost in 36months!

#TheftByContracts

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Mar 2025, 10:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply18 Mar 2025, 10:14

Official

Best regards,

Vodacom's replyOfficial

21 Mar 2025, 15:53

Dear Jadeine.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per our discussion, feedback on this matter has been provided and concluded. The reference number for the removal of Contract Cover is ***.

Please accept our sincere apologies for any aggravation caused.

Kind regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply21 Mar 2025, 15:53

Official

Best regards,